Client engagements

Where we have delivered — and what is possible.

A selection of engagements across AI governance, ISO 42001 implementation, needs assessment, and SME transformation. Actual engagements are anonymised. Illustrative scenarios show what is achievable in each sector.

Logistics Actual engagement
AIMS Implementation — International Logistics Company

A multinational logistics corporation needed a governance framework for its AI activities, including a bilingual customer service chatbot operating across two languages.

Assess Govern Transform
The challenge

The organisation had deployed AI tools including a custom RAG-based GPT and was building a bilingual customer chatbot — without any formal AI governance structure, policy, or risk assessment in place.

Our approach
  • Developed full ISO 42001 AI Management System documentation
  • Created AI policy aligned with Clause 5.2 requirements
  • Conducted AI risk assessment covering all AI systems in scope
  • Deployed bilingual chatbot in English and Japanese on WhatsApp Business
  • Established human oversight mechanisms and third-party governance
  • Built Statement of Applicability across all Annex A controls
Outcomes
Full AIMS documentation suite delivered
AI chatbot live — English and Japanese
AI governance framework operational
Energy Actual engagement
AI Governance Needs Assessment — Major Energy Company

A major energy company was using multiple AI tools across departments with no governance structure in place. Leadership needed to understand their current state and a clear path forward.

Assess
The challenge

Five AI systems identified operating without formal risk assessment, policy, or oversight. The organisation had significant exposure as a critical infrastructure provider — and no visibility of its AI governance gaps.

Our approach
  • Conducted structured stakeholder meetings across all departments
  • Designed and deployed an organisation-wide online survey
  • Performed full ISO 42001 gap analysis across all clauses
  • Completed contextual analysis covering internal and external environment
  • Defined preliminary AIMS scope across three boundary types
  • Delivered formal findings report with prioritised recommendations
  • Presented findings directly to top management
Outcomes
Full needs assessment report delivered
12-month ISO 42001 roadmap provided
Findings presented to top management
Technology Actual engagement
AI Advisory Agent — Startup Community Platform

A business advisory practice needed an AI-powered agent to extend its reach — serving the global startup community with business guidance, built on responsible AI principles from the ground up.

Govern Transform
The challenge

Building an AI agent that genuinely helps startups — while ensuring transparency, ethical use, and responsible AI principles are embedded by design rather than added as an afterthought.

Our approach
  • Designed and built AI agent on curated knowledge base using RAG architecture
  • Embedded transparency disclaimers and ethical AI guidelines
  • Implemented responsible use framework aligned with ISO 42001 principles
  • Deployed publicly for global startup community access
  • Established ongoing monitoring and knowledge base maintenance process
Outcomes
Live AI agent serving global startup community
Responsible AI principles embedded by design
Actively maintained and continuously updated
Financial Services Illustrative scenario
AI Policy & Risk Framework — Regional Bank

A regional bank deploying AI for customer onboarding, fraud detection, and credit scoring needed a formal governance framework before regulatory scrutiny intensified.

Assess Govern
The challenge

Three AI systems in production — none with formal risk assessment, policy, or accountability structure. Regulatory environment tightening. Board seeking assurance that AI use was defensible and compliant.

Our approach
  • Conducted AI systems inventory and risk classification
  • Developed ISO 42001-aligned AI policy approved by board
  • Completed risk assessment for all three AI systems
  • Built Statement of Applicability with Annex A control justifications
  • Established AI governance committee with defined roles
  • Delivered staff AI awareness training program
Outcomes
Board-approved AI policy in place
Risk assessment completed for all AI systems
ISO 42001 certification pathway defined
Healthcare Illustrative scenario
High-Risk AI Governance — Private Healthcare Provider

A private healthcare group using AI for diagnostic support and patient triage needed governance controls appropriate for high-risk AI — where errors have direct patient safety implications.

Assess Govern Sustain
The challenge

AI diagnostic systems classified as high-risk under emerging regulation. Patient data privacy obligations. No human oversight mechanisms documented. Clinical staff using AI outputs without formal guidance on when to override.

Our approach
  • AI risk assessment with high-risk classification applied throughout
  • Developed patient data governance controls aligned with privacy obligations
  • Designed human oversight protocol for clinical AI use
  • Built incident reporting and corrective action process
  • Established AIMS monitoring and measurement framework
  • Prepared organisation for ISO 42001 certification
Outcomes
High-risk AI controls fully documented
Clinical oversight protocol established
ISO 42001 certification pathway ready
Retail & SME Illustrative scenario
SME AI Transformation — Regional E-Commerce Retailer

A growing e-commerce business wanted to adopt AI to improve operations and customer experience but had no structured approach — and no understanding of where AI would genuinely add value.

Assess Transform Sustain
The challenge

Leadership had attended AI training that was too technical to apply. Multiple AI tools purchased with limited results. No business mapping, no governance, no clear link between AI spend and business growth.

Our approach
  • Delivered AI awareness workshop for leadership and operations team
  • Completed full business process mapping to identify AI opportunities
  • Introduced three targeted AI tools aligned to mapped processes
  • Aligned AI adoption with business growth plan and expansion strategy
  • Established basic AI governance appropriate to SME scale
  • Provided ongoing retainer advisory for first six months
Outcomes
Three AI tools implemented with measurable impact
Business plan aligned with AI capabilities
SME AI governance foundation established

See yourself in one of these scenarios?

Whether your challenge is governance, transformation, or capability — we would welcome the conversation.

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